Responsible Gaming

Responsible Gaming

sureWin is committed to providing a safe and responsible gaming environment for all Singapore players. We believe gambling should always remain an enjoyable form of entertainment — never a source of financial or personal harm. This page outlines the tools, resources, and best practices available to help you stay in control of your gaming experience at all times.

Know Your Limits

Gambling is entertainment — never stake more than you can afford to lose. Before you start playing, set a clear budget and commit to sticking to it. Treat any money you set aside for gambling the same way you would budget for a night out or a movie: once it is spent, the session ends.

Practical tips for staying in control:

• Only ever gamble with money set aside specifically for entertainment
• Set a strict budget before each session and stop when you reach it
• Never chase losses by increasing your bets to try to win back money
• Take regular breaks — avoid long sessions without pausing
• Do not gamble when feeling stressed, upset, or under the influence of alcohol
• Balance gaming with other leisure activities and personal commitments

Self-Exclusion

If you feel that gambling is becoming a problem, or if you simply want a break, our self-exclusion programme allows you to restrict access to your sureWin account for a chosen period. Contact our 24/7 live chat support team at any time to set up a temporary cooling-off period or a longer-term exclusion. During the exclusion period, you will not be able to log in or place bets.

Singapore residents can also apply for a National Council on Problem Gambling (NCPG) voluntary self-exclusion, which applies across all legal gambling operators in Singapore.

Deposit Limits

Setting a deposit limit is one of the most effective ways to manage your gambling spending. sureWin allows you to set daily, weekly, or monthly deposit limits directly from your account settings. Once your limit is reached, no further deposits can be made until the limit period resets. Limit reductions take effect immediately. Limit increases may take up to 24 hours to come into effect.

Time Management

Keeping track of time spent gambling is just as important as managing your spending. Set a timer before each session and take regular breaks.

• Set an alarm or countdown timer before each gaming session
• Take at least a 15-minute break for every hour of play
• Keep a personal log of how long you gamble each day
• Do not allow gaming to interfere with work, family, or personal responsibilities

Recognising Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or experience. Recognising warning signs early can help you or someone you care about seek support before the situation becomes more serious. Common warning signs include:

• Spending more money on gambling than originally planned
• Borrowing money or selling possessions to fund gambling
• Hiding or lying about gambling habits to family or friends
• Gambling to escape stress, anxiety, or personal difficulties
• Neglecting work, family, or other responsibilities because of gambling
• Feeling irritable or restless when trying to cut back or stop gambling
• Continuing to gamble despite serious financial or personal consequences

If you recognise any of these signs in yourself or someone you know, please reach out for support immediately. Free, confidential help is available through the NCPG at any time.

Protection of Minors

sureWin strictly prohibits gambling by anyone under the age of 18. All players are required to verify their age and identity during registration and withdrawal. We do not knowingly allow underage individuals to create or use accounts on our platform. If you share a device with children, we strongly recommend using parental controls or internet filtering software to block access to gambling websites.

Get Help

If you or someone you know is struggling with problem gambling, confidential support is available at no cost:

• National Council on Problem Gambling (NCPG) Singapore: www.ncpg.org.sg
• NCPG Helpline: 1800-6-668-66 (available 24 hours, 7 days a week, toll-free)

You can also reach sureWin’s responsible gaming support team at any time through our 24/7 live chat.

Our Commitment

sureWin is a licensed and regulated online gaming platform committed to upholding the highest standards of responsible gambling and player protection. We continuously review and improve the tools available on our platform to ensure a safe environment for all players. Responsible gaming is not just a legal requirement — it is central to how we operate. If you have any questions about our responsible gaming policies, please contact our support team at any time.