Privacy Policy

Last updated: May 2026

sureWin operates surewin-sg.com (“the Site”). This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our platform. By registering or using our services, you consent to the practices described in this policy. We are committed to complying with the Personal Data Protection Act (PDPA) of Singapore.

Information We Collect

We collect the following types of personal data when you create an account, use our services, or contact our support team:

• Identity data: full name, date of birth, nationality, and government-issued ID details
• Contact data: email address, phone number, and mailing address
• Financial data: payment method details, transaction history, and deposit/withdrawal records
• Technical data: IP address, browser type, device information, and cookies
• Usage data: pages visited, games played, session duration, and betting history
• Communications data: records of your interactions with our customer support team

How We Use Your Information

We use your personal data for the following purposes:

• To create and manage your account
• To process deposits, withdrawals, and betting transactions
• To verify your identity and age in accordance with our licence obligations
• To comply with legal and regulatory obligations under Singapore law and our Anjouan Internet Gaming Licence
• To detect and prevent fraud, money laundering, and other prohibited activities
• To send you transactional notifications and, where you have opted in, promotional communications
• To improve our platform, products, and customer experience
• To respond to your enquiries and provide customer support

Legal Basis for Processing

We process your personal data on the following legal bases: (a) fulfilment of a contract — to provide you with our gaming services; (b) legal obligation — to comply with applicable laws and regulations; (c) legitimate interests — to protect our platform and users from fraud and abuse; and (d) consent — where you have explicitly opted in to receive marketing communications.

Data Sharing

We do not sell your personal data to third parties. We may share your information with trusted service providers who assist us in operating the Site (such as payment processors, identity verification services, and IT providers), subject to strict confidentiality agreements. We may also disclose your data to regulatory authorities, law enforcement agencies, or other third parties where required by law or as necessary to protect the rights and safety of sureWin and its users.

Data Retention

We retain your personal data for as long as your account is active and for a minimum of five (5) years after account closure, as required by our licence obligations and applicable anti-money laundering regulations. Data that is no longer required will be securely deleted or anonymised.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and our platform is protected via 256-bit SSL encryption. Access to personal data within sureWin is restricted to authorised personnel on a need-to-know basis. Despite our efforts, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Under the PDPA and applicable data protection principles, you have the right to:

• Access: request a copy of the personal data we hold about you
• Correction: request correction of inaccurate or incomplete data
• Withdrawal of consent: withdraw consent for marketing communications at any time
• Data portability: request a copy of your data in a structured, machine-readable format

To exercise any of these rights, contact us via live chat or email. We will respond to all requests within 30 days.

Cookies

We use cookies and similar tracking technologies to enhance your experience on our platform, analyse site traffic, and deliver relevant content. Essential cookies are required for the Site to function and cannot be disabled. You may control non-essential cookies through your browser settings. By continuing to use the Site, you consent to our use of cookies as described in this policy.

Third-Party Links

Our Site may contain links to third-party websites. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact our Data Protection team via live chat on surewin-sg.com or by email at [email protected].