Terms and Conditions

Last updated: May 2026

By accessing or using surewin-sg.com, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our platform. sureWin reserves the right to update these terms at any time. Continued use of the site following any changes constitutes your acceptance of the revised terms.

Eligibility

You must be at least 21 years of age to register and use sureWin’s services. By creating an account, you confirm that you meet this age requirement and that gambling is legal in your jurisdiction. sureWin reserves the right to request proof of age at any time and to suspend or close accounts where eligibility cannot be verified.

Account Registration

You must register with accurate, complete, and up-to-date information. Each player may hold only one account. Providing false or misleading information is grounds for immediate account suspension. You are solely responsible for maintaining the confidentiality of your login credentials and for all activity carried out under your account. If you suspect unauthorised access, contact our support team immediately.

Deposits and Withdrawals

All transactions on sureWin are conducted in Singapore Dollars (SGD). Minimum and maximum deposit and withdrawal amounts are displayed on our banking page and are subject to change. sureWin does not accept third-party payments — all deposits must come from a payment method registered in your name. Withdrawals will be processed to the same payment method used for deposits wherever possible. Processing times vary by payment method and are detailed on the banking page.

Bonuses and Promotions

All bonuses and promotional offers are subject to the specific wagering requirements, eligibility criteria, and time limits stated at the time of the offer. sureWin reserves the right to withdraw, modify, or cancel any promotion at any time. Bonus abuse or any attempt to exploit promotional terms may result in the forfeiture of bonuses and winnings, and may lead to account closure. Only one bonus may be active at any time unless otherwise stated.

Prohibited Activities

You may not use sureWin’s platform for any fraudulent, abusive, or illegal purpose. Prohibited activities include but are not limited to: collusion with other players, use of automated betting software or bots, chargeback fraud, money laundering, or any form of cheating. sureWin monitors all account activity and will cooperate fully with any law enforcement investigation. Accounts found to be engaged in prohibited activities will be immediately suspended and any funds may be withheld pending investigation.

Responsible Gaming

sureWin is committed to promoting responsible gambling. We provide tools including deposit limits, session time limits, and self-exclusion options to help you manage your gaming activity. If you believe gambling is negatively affecting you or someone you know, visit our Responsible Gaming page or contact the National Council on Problem Gambling (NCPG) Singapore at 1800-6-668-66 (toll-free, 24/7).

Intellectual Property

All content on surewin-sg.com, including text, graphics, logos, images, and software, is the property of sureWin or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from any content on this site without prior written permission from sureWin.

Limitation of Liability

sureWin shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the platform, including but not limited to loss of profits, data, or goodwill. Our total liability to you for any claim shall not exceed the total deposits made by you in the 12 months preceding the claim. sureWin makes no warranty that the platform will be available at all times, free from errors or interruptions.

Governing Law and Licence

sureWin holds an Anjouan Internet Gaming Licence (No. ALSI-202511046-FI2), issued by Anjouan Licensing Services Inc. This licence authorises sureWin to offer online gaming services and confirms our commitment to operating within a regulated and compliant framework. These Terms and Conditions shall be governed by the laws applicable under the terms of our gaming licence. Any disputes shall be resolved through the dispute resolution procedures outlined by Anjouan Licensing Services Inc.

Contact

If you have any questions about these Terms and Conditions, please contact our 24/7 customer support team via live chat on surewin-sg.com.